Everyone · Version 1

Condition Grading Guide

Four labels, no more

Every unit is listed under exactly one of these. Sellers cannot invent others, and the older labels "Used", "Tested & Working" and plain "Scratch & Dent" are not used. Our reviewers may re-grade a listing if the photos and notes do not support the label chosen.

The labels

Label	What it means	What the listing must show
New in Box	Brand new and unused, still in its original factory packaging.	The sealed box and the unit. An invoice from an authorised distributor is required.
New Open Box	Brand new and never used — the box was opened (floor model, customer return, or repackaged). Full functionality, big savings.	Why the box was opened and what accessories are present.
New Scratch & Dent	Brand new and never used, with a cosmetic blemish from transit or handling — often on a side or back panel that hides against a wall. Performance is not affected.	A close-up of every blemish.
Refurbished	Previously owned, then cleaned, repaired where needed and tested by the seller. Sold as Refurbished — never as new.	What was done to it, the test result and date, and any cosmetic wear.

A pre-owned unit is always Refurbished

If a unit has been used — installed, lived with, or returned after use — it is Refurbished, whatever its condition. It may look perfect; it is still not new. Selling a used unit as new is the one thing that ends a seller's account at once.

Describing wear honestly

Say where a mark is and how large it is ("1 cm scratch on the left side panel, hidden against a wall").
Photograph it close up, with something for scale.
If you are unsure whether something counts as a defect, list it.

When the grade is wrong

A unit that arrives in worse condition than its label is "not as described". The customer is made whole first; the seller then bears the cost and receives a strike (see the Returns, Warranty & Guarantee policy).