Marketplace policies

How selling on Bargain Bay works, in plain language. Sellers accept the policies marked as required in their dashboard before they can list.

For sellers

• Seller Code of Conduct
  How we expect sellers to behave: honest listings, no side deals, fair dealing with customers and with us.
• Prohibited & Restricted Items
  What can never be listed, and what needs extra proof first.
• Listing & Photo Standards
  What every listing must contain, and exactly what photos we need.
• Condition Grading Guide
  The four condition labels, what each one promises, and what is never allowed.
• Fulfilment & Delivery Standards
  The 24-hour and 72-hour clocks, the three ways a unit reaches the customer, packing, insurance and damage.
• Returns, Warranty & Guarantee
  The one-year warranty every unit carries, how claims work, and who pays when a unit is not as described.
• Fees & Payouts
  What we charge, what you keep, when and how you are paid, and the safety checks on your bank details.
• Enforcement & Appeals
  Strikes, restriction, immediate removal, tiers, and how to appeal.

For customers

• Condition Grading Guide
  The four condition labels, what each one promises, and what is never allowed.
• Returns & Refund Policy
  Applies to every unit, including marketplace units.

Drafts, not yet in force

These are written but waiting for review. They do not bind anyone yet.

• Vendor Agreement
  The contract between a seller and Bargain Bay.
• Intellectual Property & Takedown
  How to report a counterfeit, a stolen photo, or a listing that infringes your rights.
• Buying from Marketplace Sellers
  What it means when a unit is "Sold by" someone else, and how you are protected.
• Marketplace Terms & Privacy Notice
  How the marketplace fits into our terms of service and privacy policy.

Want to sell with us? Apply to sell on Bargain Bay.